Shipping policy

At Latifa Naturals, we’re committed to getting your order to you quickly, safely, and affordably. Please read our shipping policy below to learn how we handle deliveries both locally and internationally.

1. Order Processing

  • All orders are processed within 1–3 business days (excluding weekends and public holidays) after receiving your order confirmation email.

  • You’ll receive a notification once your order has shipped.

  • In cases of high order volumes or delays due to supply issues, we will notify you by email.

2. Shipping Rates & Delivery Estimates

We offer both local (Kenya-wide) and international shipping. Shipping charges will be calculated and displayed at checkout based on your location and selected shipping method.

Estimated Delivery Times:

  • Within Kenya (Standard Delivery): 2–5 business days

  • Within Kenya (Express Delivery): 1–2 business days

  • International Shipping: 7–14 business days depending on destination

Please note these are estimated timeframes and may vary due to factors beyond our control.

3. Shipping Carriers

We partner with trusted courier services to ensure timely and secure delivery. Commonly used providers include:

  • G4S, Fargo Courier, Wells Fargo (within Kenya)

  • DHL, Aramex, or Postal Services (for international orders)

Tracking information will be provided via email once your package is shipped.

4. Shipping Restrictions

  • We currently ship to most countries worldwide. However, some natural products may be restricted in certain countries due to customs regulations.

  • If we’re unable to ship to your location, we’ll reach out immediately to offer alternative options or a refund.

5. Customs, Duties, and Taxes

Latifa Naturals is not responsible for any customs fees, taxes, or import duties that may apply to international shipments. These charges are the responsibility of the customer.

6. Lost or Damaged Packages

If your order arrives damaged or is lost in transit:

  • Contact us within 48 hours of receiving the damaged item with photo evidence.

  • For lost packages, please allow us to coordinate with the shipping carrier before issuing a replacement or refund.

7. Address Accuracy

Please double-check your shipping details before placing your order. We are not responsible for delays or losses caused by incorrect or incomplete addresses.

8. Contact Us

If you have any questions about your order or our shipping policy, feel free to reach out:

📧 Email: support@latifanaturals.com
📞 Phone/WhatsApp: [+254 XXX XXX XXX]
🌐 Website: www.latifanaturals.com

Let me know if you’d like me to tailor it further based on your exact shipping partners, delivery locations, or if you offer free shipping above a certain order value.